Refund Policy

All sales are final for size and fit. Every piece is made to order for you, so we can't accept returns or exchanges for the wrong size, fit, or change of mind. Please check the size chart on the product page before you order. Measurements are in inches, with a stated tolerance, because garments are cut and sewn by hand.

Damaged, defective, misprinted, or wrong item? We'll make it right. If your order arrives damaged, has a printing defect, or isn't what you ordered (wrong item, color, or size shipped), email navitude.aoi@gmail.com within 30 days of delivery with your order number and photos showing the problem. We'll send a replacement or refund you in full, including shipping, your choice. You don't need to send the item back unless we ask.

What isn't covered. Fit or style preference, normal wear or washing, and small differences between how a color looks on screen and on the garment. Measurements within the stated tolerance on the size chart are also not a defect.

Lost or undelivered packages. See the Shipping Policy. We'll replace or refund orders lost in transit.

Order changes and cancellations. Orders go into production quickly, often within hours. If you need to change or cancel, email us immediately with your order number. We'll try, but once printing has started we can't change or cancel an order.

Refunds. Approved refunds go back to the original payment method. Your bank may take a few business days to post it.

Please contact us first. If something is wrong, email us before filing a dispute with your bank or card issuer. We answer quickly and we'll fix real problems.

Questions: navitude.aoi@gmail.com

NAVITUDE is operated by AOI LLC, Montana.