Shipping Policy

Every NAVITUDE piece is made to order. Nothing sits in a warehouse. Your order is printed after you place it, then shipped directly to you.

Production. Production usually takes 2–4 business days.

Delivery. Standard delivery within the United States usually takes 2–5 business days after your order ships. In total, expect your order 4–9 business days after you place it. Business days don't include weekends or holidays. These are estimates, not guarantees. Holidays, weather, and carrier delays can add time.

Tracking. You'll get an email with tracking when your order ships. It can take a day or two for the carrier's tracking to start updating. Carriers vary by order; many are handed to USPS for the final delivery.

Where we ship. We currently ship within the United States only.

Shipping cost. Shipping is a flat rate, shown at checkout before you pay. It depends on the item and the number of items in your order.

Multiple items. Items in one order may be made in different places and ship separately, with their own tracking. You'll only pay the shipping shown at checkout.

Address accuracy. Please double-check your shipping address at checkout. We can't redirect a package once it has shipped. Orders returned as undeliverable because of an incorrect address can be reshipped at the customer's cost.

Lost, delayed, or missing packages.

• Tracking shows no movement for 7 days, or the package is returned to the sender: email us. We'll replace the order or refund you in full, your choice.
• Tracking shows "delivered" but you don't have it: first check around your delivery spot and with neighbors, household members, and your post office, since carriers sometimes scan a package as delivered a day before it arrives. If it still hasn't shown up after two business days, email us. We'll investigate with the carrier and work out the best fix with you.

Please contact us within 30 days of the delivery date (or of the estimated delivery date if it never arrived). Include your order number.

Questions: navitude.aoi@gmail.com

NAVITUDE is operated by AOI LLC, Montana.